What is The Matrix of Success?
The Matrix of Success is an organization committed to providing assistance with programs and materials for those who desire to make a personal difference in their lives. For further information on our beliefs and philosophy, click here.

It talks about being Logged in at the Cart... what is that?
For those who wish to track their orders and their status, as well as view past orders, they set up a simple password and login before they order. Then, when an order is placed, all the order information can be accessed by logging in again as a Customer at the Cart.

What if I don't like the product I purchased?
You will have 30 days to view your product and if you feel it is not what you desire you may return it. Sorry, but eBooks are non returnable unless they are faulty or damaged.

What is your 30 Day Guarantee?
You will be refunded your full purchase price minus any shipping charges for returned products providing it is received by us in the condition it was received by you. Our office must be contacted and an RMA number provided for all return shipments or the shipment may be rejected. Damaged products must be noted immediately upon receiving them and our office notified so we can notify the shipper.

What is an electronic download or eBook?
An eBook is a book you read on your own personal computer. They are downloaded directly to your computer and still fall under the same copyright laws and are not available for duplication in any way. You are permitted to copy one copy onto your personal CD for future personal reference only, not for reproduction or resale.

How do I download a book?
When you add an eBook to your cart, you will be given a link to download the eBook from immediately after checkout. If the eBook is FREE as a promotion, there will be a zero balance at checkout. You will also be sent an email containing a link allowing you a short period of time to access it before it expires.

Are my electronic purchases refundable?
Due to the nature of electronic medium, we only correct download errors and do not offer refunds.

What are your delivery times for other hard line products like books and games?
All products are shipped within 7 business days or you will be notified otherwise.

What is an Affiliate?
An Affiliate is someone who chooses to place a link on their outgoing emails or website linking to The Matrix of Success. When a customer finds us through their link and makes a purchase, the Affiliate is paid a commission on that purchase. This is a FREE program and more information is available here.

What is a Client?
A Client is someone who is a reseller for our product and orders in large quantities. They are given a special sign in ID to access their web area for pricing and details. We do not offer our electronic downloads with our client program.